Refund & Return Policy

Return & Refund Policy

At Alligator, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Return Eligibility
You may request a return if:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The return request is made within 7 days of delivery

  • The product is unused, unwashed, and in its original packaging with all tags intact

2. Non-Returnable Items
The following items are not eligible for return:

  • Used or damaged products (not due to our fault)

  • Products returned without original packaging

  • Items purchased during clearance or sale (if applicable)

3. Return Process
To initiate a return:

  • Contact us at support@alligator.com with your order details

  • Share clear images of the product (if damaged or defective)

  • Once approved, we will arrange a pickup or provide return instructions

4. Refund Policy

  • Refunds will be processed after the returned product is received and inspected

  • If approved, the refund will be credited to your original payment method within 5–7 business days

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit

5. Replacement Policy

  • We offer replacement for defective or damaged products, subject to availability

  • If the product is not available, a full refund will be issued

6. Cancellation Policy

  • Orders can be cancelled before they are shipped

  • Once shipped, cancellation is not possible

7. Shipping Charges

  • Return shipping is free for damaged or incorrect products

  • In other cases, shipping charges may be deducted from the refund amount

8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@alligator.com
Phone: +91-XXXXXXXXXX

We appreciate your trust in Alligator and are committed to providing you with a smooth shopping experience.